24/7 EXPERT SUPPORT
LightEdge’s solutions are backed by one of the strongest service guarantees in the industry. Our support team is available 24 hours a day, 7 days a week – no exceptions.
Our technical support starts with direct access to technicians in LightEdge’s Network Operations Center (NOC) via a toll-free number for emergencies. The NOC experts also handle all formal monitoring, logging, and event management to ensure that pertinent information is recognized, identified, recorded, and processed in a timely manner. This level of support is included with every LightEdge service, and is designed to accommodate the unique needs of each customer.
LightEdge Customer Portal
Easy-to-use and secure, the LightEdge Customer Portal allows customers to access information about their services and submit and review support requests. Available anytime, anywhere.
Customers use the LightEdge Customer Portal to:
- Analyze bandwidth usage patterns
- Submit, track and add comments to trouble ticket activity
- View list of services
- Manage accounts
- View bandwidth use
- Ability to view the progress of service orders customers sign and interact with the service delivery team, directly.
- For more information: Customer Portal Overview Guide
Contact our 24×7 support line when you need assistance or answers.