Lightedge Support
24/7 EXPERT SUPPORT
LightEdge’s solutions are backed by one of the strongest service guarantees in the industry. Our support team is available 24 hours a day, 7 days a week – no exceptions.
Our technical support starts with direct access to technicians in LightEdge’s Network Operations Center (NOC) via a toll-free number for emergencies. The NOC experts also handle all formal monitoring, logging, and event management to ensure that pertinent information is recognized, identified, recorded, and processed in a timely manner. This level of support is included with every LightEdge service, and is designed to accommodate the unique needs of each customer.
LightEdge Customer Portal
Easy-to-use and secure, the LightEdge Customer Portal allows customers to access information about their services and submit and review support requests. Available anytime, anywhere.=
Customers use the LightEdge Customer Portal to:
- Analyze bandwidth usage patterns
- Submit, track and add comments to trouble ticket activity
- View list of services
- Manage accounts
- View bandwidth use
- Ability to view the progress of service orders customers sign and interact with the service delivery team, directly.
- For more information: Customer Portal Overview Guide
LightEdge Support
Contact our 24×7 support line when you need assistance or answers.
